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We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 5 backup facilities in the US, UK, and Australia, and we're looking for more options.
We are continuing to fulfill as much as we can at our facilities. The drop shipping branches Societal uses in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
April 15, 2020
You might start to experience longer than usual email and chat response times from our support team. We're seeing an influx of customer inquiries and we're doing our best to answer each question quickly and thoughtfully. We're hiring more customer support reps to help us get back to response times you're used to.
Before contacting us about your orders, keep in mind that like many others in the industry, our fulfillment times are slower than usual for some product categories.