At this present time both fulfillment and shipping are currently expected to take longer than usual during this pandemic.
Products in most categories are taking between 1-2 weeks to fulfill.
Covid-19 has presented us with unique challenges, but we're determined to overcome. We believe that especially now, during this period of uncertainty, it's important to remain a brand that you can rely on.
Here's what we're doing to manage:
- Our partners are increasing our capacity in Europe and continuing to route orders to where they'll be fulfilled most efficiently. Fulfillment times at our EU facility are currently shorter than in the US.
- Although fulfillment services are also experiencing delays, our partners are looking for more backup facilities to partner with both in the US and Europe.
- With social distancing measures in mind, their cautiously hiring more teammates in departments where they're needed most.
- As a reminder, please regularly check our FAQ for the latest Covid-19 updates and fulfillment estimates.
- We hope that you stay safe, and we thank you for your patience and for being our customer.